Delivery Policy for HandMadePremium
Processing Time: Orders are processed within 2 to 5 business days after purchase.
Shipping Methods: We proudly offer free shipping to France, Spain, Belgium, and neighboring countries using USPS, FedEx, and DHL.
Delivery Time: Estimated delivery times are as follows:
- France & Spain: 1-3 business days
- Neighboring countries: 3-5 business days
Shipping Costs: Enjoy Free Shipping on all orders to our specified delivery regions.
Tracking: A tracking number will be provided by the delivery company once your order is dispatched.
Return Window: You have 3 days from the receipt of your order to initiate a return, based on the delivery timestamp.
Item Condition: Returned items must be in the same condition in which they were received.
Return Shipping Costs: Customers are responsible for return shipping fees.
Return Address: Please send all returns to our specified address in Spain.
Damaged Items: In the event you receive a damaged item, please send photographic evidence to email@example.com. We will promptly investigate the matter and offer a refund or exchange upon receiving the returned damaged product.
Custom Orders: Custom-made leather goods may have longer processing times. Please contact us on for details.
Customer Service: Our customer service team is dedicated to your satisfaction and is available to answer any questions regarding your order.
Sustainability Commitment: We are committed to environmentally friendly practices, including sustainable packaging and responsible sourcing of materials.